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Return policy

You can request for a return of the delivered product, if

  • The product is delivered to you damaged
  • You received a completely different product

  • While we take all steps to ensure the product reaches you in good shape, sometimes under an avoidable circumstance, it reaches you damaged. Worry not. You are protected.
  • Please ensure the product is inspected at the time of receipt.
  • Inform us at contact@woodooz.com of any damage to the product (With a photo) within 24 hours of receipt of the product
  • All damaged products (Duly acknowledged by us) need to be shipped to us in the original packaging within 5 days, the shipping cost of which will be borne by us
  • After due assessment, a replacement product will be dispatched at no additional cost to the customer.

    Refund policy

    A full refund will be provided to the customer in case of loss of product in transit or failure of delivery

    Refunds will not be entertained if the address / contact numbers provided are incorrect resulting in delivery failure

    Strictly no refund / replacements for the following situations :

  • You feel the product has variations from what you saw in the photograph (Read through the product disclaimer)
  • You feel the product does not suit your decor and you had purchased it by mistake
  • It is a customized product and you feel the specification should have been different from what you had originally mentioned
  • The product return is initiated 7 days after the delivery

  • Cancellation policy

  • You can request for cancellation of an ordered product before the product is shipped from our warehouse
  • Cancellation of orders is only allowed in cases where the product is bought from the readily available list posted in our website
  • Cancellation of custom orders are entertained only if no efforts or expenses have been incurred from the point of order placement.
  • In cases where a customer insists on cancellation of a custom order, minor charges will be withheld to compensate for the efforts and expenses (If any)

    Please take a moment to read the product disclaimer . Any dissatisfaction resulting out of the points mentioned there are not considered for refunds or exchanges.