Shipping Policy
Made to Order, Made Especially for You
At Woodooz, every product listed on our website is made to order. We begin crafting your product only after we receive and confirm your order.
Because each piece is individually made, we need time to carefully prepare, finish, inspect and package your order before it leaves our workshop. This 4-day handling period is an essential part of our process and helps us ensure that every product reaches you in the quality and condition we expect.
From Our Workshop to Your Home
1. Order Confirmed
Once your order is confirmed, we begin preparing your product.
2. Handcrafting & Quality Check
Your product is carefully handcrafted using the materials and specifications selected for your order. We take the necessary time to complete the product, carry out a quality check and prepare it for safe transportation.
3. Packaging
Once ready, your order is securely packed to help ensure it reaches you safely.
4. Dispatch
Your order is handed over to one of our trusted courier partners. Tracking details will be shared with you at the time of dispatch.
Processing & Shipping Time
Regular Orders:
All regular orders require a minimum of 4 days for handling and dispatch.
The 4-day period is not simply a waiting period. It allows us to:
- Handcraft your product after your order is received
- Source and prepare the required materials
- Complete finishing and quality checks
- Carefully pack the product for transportation
We believe this time is important to maintain the quality and finish of our handcrafted products.
Bulk Orders
Orders containing 6 or more products in a single order are treated as bulk orders.
Due to the additional production, finishing, quality-checking and packaging involved, bulk orders require a minimum of 10 days for dispatch.
If you are placing a bulk order for a specific event, project or deadline, we recommend contacting us in advance so that we can discuss the expected timeline with you.
Delivery Time
Once dispatched, regular orders generally take 7–10 days for delivery, depending on the destination and the courier network.
Please note that the 4-day handling period and the 7–10 day delivery period are separate. The delivery timeline begins after your order has been dispatched.
Our Shipping Partners
We work with trusted courier partners and ship orders through their regular modes of transportation to provide safe and reliable delivery.
Tracking Your Order
Tracking information will be shared with you at the time of dispatch, allowing you to follow the progress of your shipment.
Delays & Unforeseen Circumstances
While we make every effort to dispatch your order within the stated timeframe, there may be rare occasions when we are unable to dispatch an order within the 4-day handling period due to unforeseen circumstances.
In such cases, we will notify you promptly and keep you informed about the revised dispatch timeline.
Similarly, delays after dispatch may occasionally occur due to circumstances beyond our control, such as regional disruptions, severe weather conditions, transport interruptions, bandhs or other unforeseen events. We will communicate such delays to you whenever we become aware of them.
Expedited Shipping
If you have an urgent requirement, please contact us before placing your order.
Expedited shipping may be possible for certain orders, subject to production and courier availability. Any additional charges for expedited shipping will be borne by the customer and charged at actuals.
A Little Time for Something Handcrafted
We understand that waiting for an order is important, which is why we want to be transparent about our timelines.
Your order is not picked from a shelf — it is made especially for you. The few extra days we take before dispatch allow us to give your product the attention, finishing and care that handcrafted products deserve.